RTI

Right to Information Act - Information Manual

(Pursuant to Section 4(1)(b) of the RTI Act 2005), Last updated on 09/05/2025

1. Particulars of Organization, its functions and Duties
2. Powers and Duties of Officers & Workmen
3. Procedures followed in the Decision Making Process, including channels of supervision and accountability
4. The Norms set for discharge of functions
5. The Rules, Regulations, Instructions, Manuals & Records held by the Company or under its control or used by its employees for discharge of functions
6. Statement of Categories of Documents that are held by the company or under its control
7. Particulars of arrangement for consultation with the members of the public in relation to the formulation of policy or implementation thereof
8. Statement on the Board & Sub Committees of the Board and Other Committees
9. Directory of Officers and Workmen
10. Statement of Monthly Remuneration of Officers and Workmen including the System of Compensation
11. Budget Allocation and Expenditure
12. Manner of execution of Subsidy Programmes, including the Amounts allocated and the details of beneficiaries of such programmes
13. Particulars of recipients of Concessions, Permits or Authorisations granted by it
14. Details of information available or held in electronic form
15. Particulars of Facilities available to Citizens for obtaining information
16. Names and Designations and other particulars of Central Public Information Officers and Appellate Authorities
17. Such other information as may be prescribed
    

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Chapter I: Particulars of Organization, its functions and Duties

Mangalore Refinery and Petrochemicals Limited [MRPL] is a schedule &39;A&39; Miniratna CPSE in Petroleum sector under the administrative control of Ministry of Petroleum & Natural Gas. (For MRPL vision and mission statement visit  https://mrpl.co.in/Content/Vision and Mission)

MRPL is registered with Corporate Identification Number (CIN): L23209KA1988GOI008959. The Registered and Corporate Office of the MRPL is at Mudapadav, Post Kuthethoor, Via- Katipalla, Mangalore-575 030, Karnataka. (For more details visit https://mrpl.co.in/Content/Contact_Us)

Mangalore Refinery and Petrochemicals Limited (MRPL) was incorporated under the Indian Companies Act, 1956 set up in the year 1988 with the objective of forming a joint venture between Hindustan Petroleum Corporation Limited (HPCL) and Indian Rayon and Industries Ltd. (IRIL) for setting up a Refinery & Petrochemicals project at Mangalore. However, ONGC had acquired shareholding from IRIL and thereby MRPL became a subsidiary of ONGC. (For more details visit  https://mrpl.co.in/Content/Profile#History) 

The subscribed share capital of the Company is Rs. 1752.67 crores. The shares are listed on BSE / NSE and are actively traded. The shareholding of the ONGC in the company is 71.62% equity, HPCL holds 16.96% equity, and balance equity is held by public. (For more details visit  https://mrpl.co.in/Content/Profile)

MRPL is located in a beautiful hilly terrain, north of Mangaluru city, in Dakshina Kannada District of Karnataka State (India). The 15 Million Metric Tonne Refinery has got a versatile design with complex secondary processing units and a high flexibility to process Crudes of various API, delivering a variety of quality products. (For more details visit  https://www.mrpl.co.in/Content/Manufacturing_Units)

MRPL produces a variety of products for the local and international market. Customized products for specific customers are also made. (For more details visit https://mrpl.co.in/products)

MRPL supplies products to all the three Oil Marketing Companies, viz., Indian Oil Corporation, Hindustan Petroleum Corporation and Bharat Petroleum Corporation. Apart from these, MRPL’s products are transported to Bangalore & Hassan through the Mangalore–Hassan–Bangalore–Pipeline (MHBPL). MRPL is the also largest exporter of ATF, FO & Sulphur in India. (For more details visit  Marketing

MRPL is managed by a Board of Directors. The organisation is headed by Chairman (CMD of ONGC) and the CEO of the company is the Managing Director. The Board comprises of Whole time Directors also called Functional Directors – Director (Refinery) and Director (Finance). In addition, part time Directors representing Government of India, through Ministry of Petroleum & Natural Gas, and part time Independent Directors are on the Board. All these Directors are nominated by the Government of India. (For more details visit https://mrpl.co.in/BoardofDirector)

The Board of Directors is assisted by Group General Managers, Chief General Managers and other Officers / employees in carrying out the day-to-day functions of the Organisation. Click here to view  Organisational Chart.

Objectives of MRPL – Road ahead:

MRPL plans to expand and diversify to meet the growing needs of the nation and will enter into retailing of petroleum products, through its own and through ONGC’s brands.

The road ahead for MRPL brings in Capacity Expansion, Product Variety, Retailing and Diversification, enabling greater value addition and growth. MRPL has been ‘refining with a difference’ and the future will showcase the strength of MRPL’s systems and employees.

List of Managing Directors of MRPL since inception:

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Chapter II: Powers and Duties of Officers & Workmen

MRPL is a commercial organization and the officers and workmen are appointed to carry out the business operations of the Organisation. While discharging the assigned duties, all employees are required to comply with the applicable provisions of statutes and rules and regulations in force, including the manualised instructions.

The powers and duties of the officers and workmen of the MRPL are derived mainly from the provisions of the Company Act, 2013, and the various manuals specifying the area of operation of individuals, job description, terms and conditions of appointment, and the delegation of powers, delegation of the authorities, material manual as specified. (Confidential documents)

MRPL is a commercial organization and the officers and workmen are appointed to carry out the business operations of the organisation, in line with the objectives set forth in the MOU Targets for the Organisation and KRAs set for the individuals. The time limit for achieving the targets is the Financial year.

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Chapter III: Procedures followed in the decision making process, including channels of supervision and accountability Decision Making Process:

Overall management of the Company is vested with the Board of Directors of the Company. The Board of Directors is the highest decision making body within the Company.

As per the provisions of the Companies Act, 2013 certain matters require the approval of the shareholders of the Company in general meeting. Similarly, in terms of the guidelines of Department of Public Enterprises certain matters require the approval of the holding Company Oil & Natural Gas Corporation limited.

The Board of Directors is accountable to the shareholders of the Company, which is the ultimate authority of a Company. MRPL being a Public Sector Enterprise (PSE), the Board of Directors of the Company is also accountable to Government of India.

The CEO of the company is the Managing Director, who is supported by Functional Directors, Sr. Executives and other Officers and staffs of the Company. The Board of Directors has delegated powers to the M.D / Functional Directors and Committees formed through a Delegation of Powers. The powers, which are not delegated are exercised by the Board of Directors subject to the restrictions and provisions of the Companies Act, 2013.

The channel of supervision and accountability is as per defined organisation structure.

Exercise of Authority:

The Organisation has a well-documented Chart of Accounts, DOP/DOA Manual, Materials Management Manual, etc, facilitating the decision-making process at various levels within the organization.

Delegation of Power and Delegation of Authority Manual:

DOP/DOA Manual, as it is called, lays down the authorities that can be exercised at various levels, i.e. the Board and below Board level, Functional Directors, and also the senior individual positions, etc. for different activities of the Organisation.

Materials Management Manual:

Powers for procurement of material, hiring of facilities, services and award of contracts are as per “Materials Management Manual” and approved C&P Procedure for Projects.

Procurement details, Tenders and Contracts:

• MRPL Tenders:

Audit Report of RTI Information Manual:

Details of third party audit of voluntary disclosure is available in

1. RTI Audit Summary Report of MRPL
2. RTI Audit report of MRPL

 

Time period for releasing the Payments

• Payment within 15 days subject to acceptance of material for supplies / certification of bill by EIC for services. Vendor shall submit all required document to ensure timely payment.

 

Time limit as prescribed under RTI Act

• For CPIO to reply to application: 30 days from date of receipt of application

• For CPIO to transfer to another PA under Sec 6(3): 5 days from date of receipt of application

• For CPIO to issue notice to 3rd Party: 5 days from date of receipt of application

• For 3rd Party to make a representation to CPIO: 10 days from receipt of notice from PIO

• For CPIO to reply to application if 3rd Party involved : 40 days from date of receipt of application

• For applicant to make First Appeal: 30 days from date of receipt of PIO’s reply or from date when reply was to be received

• For First Appellate Authority to pass an order: 30 days from receipt of First Appeal OR Maximum 45 days, if reasons for delay are given in writing

• For applicant to make Second Appeal before CIC: 90 days from receipt of First Appeal orders or from the date when orders were to be received

 

CAG Paras Pertaining to MRPL:

Reports of CAG, pertaining to MRPL (https://cag.gov.in/en )

 

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Chapter IV: The norms set for discharge of functions

 

 

The entire organizational functioning is basis the down delegation of authority at appropriate levels and measures to the individual officers. Several documented manualised instructions have been developed and approved by the Board of Directors, for the discharge of functions by the officers of the organization. Targets set for the financial year.

Further guidelines issued by the Government of India, through the applicable departments, and Central Vigilance Commission, Central Information Commission from time to time are also followed.

The guidelines issued by Central Vigilance Commission, SEBI, Stock Exchange listing agreements also aid in the discharge of the functions.

 

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Chapter V: The Rules, Regulations, Instructions, Manuals and Records held by the Company under its control or used by its employees for discharge of functions

 

 

The important Internal Rules, Regulations, Manuals & Records, which are used by the employees of the Company in discharge of their functions are given below:

 

• Annual Reports  https://mrpl.co.in/AnnualReport
• Dealer / Distributor selection guidelines & related selection documents
• Dealership / Distributorship Agreements
• Land Lease Agreements
• Licenses – Factory / Pollution Control Board
• Delegation of Power and Delegation of Authority
• Operations Manual for individual operating units
• Materials Management Manual
• Purchase Orders / Contracts
• Fire Manual
• Safety Manual
• Trade Marks Registration
• Various manuals related to employees conduct, compensation & benefits, performance management, etc.

 

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Chapter VI: Statement of Categories of Documents that are held by the Company or under its control

 

 

The various documents as detailed in Chapter V are function specific. The usage of certain manuals is restricted by the confidentiality clause and is not open for public scrutiny. The following manuals are restricted and are not open to the public scrutiny. Similar restriction is also applicable on the various contracts entered into by MRPL with their dealers / distributors / land lords in the course of furthering its business.

• Documents pertaining to Board Meeting & General Meetings (CompanySecretary is the custodian of these documents)
• Agenda papers of Board meeting
• Minutes Book of Meetings of the Board of Directors
• Agenda Papers of Board Sub-committees
• Minutes Book of meetings of Board Sub-committees
• Dealership / Distributorship Agreements
• Dealer / Distributor selection guidelines & related selection documents
• Land Lease Agreements
• Delegation of Power and Delegation of Authority
• Operations Manual for individual operating units
• Documents containing information pertaining to production and dispatch of products
• Detailed Techno-Economic Feasibility Reports of projects implemented and under implementation
• Agreement with Technology Suppliers & Process Licensors
• Agreement with project Consultants, etc.
• Shareholders agreement
• Agreement/MOU for purchase and transportation of Crude oil, etc
• Materials Management Manual
• Fire Manual
• Safety Manual
• Security related policies, information and manuals.
• Various manuals related to employees conduct, compensation & benefits, performance management, etc.

 

Following manuals / contracts may be allowed for public scrutiny under the provisions of the RTI Act 2005, after applying the severability clause.

• Memorandum and Article of Association
• Licenses – Industrial/ Factory / Pollution Control Board
• Trade Marks / Registration
• Purchase Orders / Contracts
• Annual Reports
• Statement of Quarterly Financial Results

 

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Chapter VII: Particulars of arrangement for consultation with the members of the public in relation to the formulation of policy or implementation thereof

 

 

MRPL is a commercial organization engaged in refining of crude oil and marketing of finished and allied products. It does not have a formal arrangement or committee in which the public can participate in formulating policies pertaining to areas of activities of MRPL. However, all its policies are formulated in compliance with provisions of applicable statutes and regulations in the country. MRPL however, has interface with various Parliamentary Committees. Additionally, a facility has been provided on the MRPL website (mrpl.co.in/GeneralEnquiry) for addressing public queries.

Furthermore, MRPL has a mechanism in place to collect feedback from customers in order to improve service levels and enhance customer satisfaction. If individuals who have business transactions with the company have complaints or grievances, they can approach the Committee of Directors for redressal.

 

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Chapter VIII : Statement of the Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advise, and as to whether meeting of those boards, councils, committees and other bodies are open to the public or the minutes of such meetings are accessible for public

 

 

MRPL at the apex level is controlled by its Board of Directors. The Board has constituted several sub-committees.

The meetings / records / minutes of the above mentioned bodies are not open to the public. However important decisions taken regarding the organisation and/or its management are communicated to the statutory authorities as also to the public as required under of the applicable laws of the land.

(For more details click List of board committees updated as on 11/04/2025)

 

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Chapter IX: Directory of Officers and Workmen

 

 

MRPL has a total of 2530 employees as of 31 March 2025. The break up is as under:

Group	Total no. of employees	No. of Women employees
Management	1162	70
Non-Management	1368	156
Total	2530	226

 

 

Click the link below for Directory of Officers and Employees:

• List of Senior Management Team

 

Click the link below for Online Enquiry/ Complaints/ Suggestions/ Feedback:

• For any General Enquiry suggestions/ feedback complaints
• For Customer feedback complaints
• For Vendor Suggestions complaints
• For Vigilance complaints

 

 

Email address for Correspondence visit:

• Email: mrplmlr(at)mrpl[dot]co[dot]in for any General Enquiry suggestions/ feedback complaints
• Email: investor(at)mrpl[dot]co[dot]in for Investor Grievance Redressel
• Email: gsthelpdesk(at)mrpl[dot]co[dot]in for GST Help Desk
• Email: recruit(at)mrpl[dot]co[dot]in for Careers/ Recruitment enquiry
• Email: salesmang(at)mrpl[dot]co[dot]in for Sales Office
• Email: pp1(at)mrpl[dot]co[dot]in for Petrochemicals - PolyproPylene
• Email: registration_itd(at)mrpl[dot]co[dot]in for International Trade Desk enquiry
• Email: cvo(at)mrpl[dot]co[dot]in for Vigilance Helpline

 

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Chapter X: Statement of monthly remuneration of employees and workmen including system of compensation.

 

 

Remuneration to the officers is governed by the directives of the Department of Public Enterprises. The workmen compensation is through negotiations with the recognized unions. The monthly pay structure for officers and workmen, indicating the minimum and maximum of the pay scales are as under:

Pay-scale of Management grade – Officers

Grades	Designation	Pay scale (Rs.) w.e.f. 01/01/2017
I	Executive Director	150000-300000
H2	Group General Manager	120000-280000
H	Chief General Manager	120000-280000
G	General Manager	120000-280000
F	Dy. General Manager	120000-280000
E	Chief Manager	100000-260000
D	Senior Manager	90000-240000
C	Manager	80000-220000
B	Assistant Manager	70000-200000
A	Executive / Engineer	60000-180000
E2	Assistant Executive / Assistant Engineer	50000-160000



Pay-scale of Non-Management grade employees

Grades	Designation	Pay scale (Rs.) w.e.f. 01/01/2017
S1 to S4	Supervisory Grade	37000 - 139800
JM1/TS1	Sr. Officer/ Officer A	35000 - 116100
JM2/TS2	Officer/ Officer B	32000 - 107400
JM3/TS3	Junior Officer/ Assistant Officer	29000 - 100200
JM4/TS4	Senior Assistant/ Technical Assistant A/ Chemist/ Fireman A	26500 - 93000
JM5/TS5	Assistant/ Technical Assistant B/ Junior Chemist/ Fireman B	25000 - 86400
JM6/TS6	Junior Assistant/ Technical Assistant C/ Lab Assistant/ Fireman C	23000 - 76200

 

 

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Chapter XI: Budget Allocation and expenditure:

 

 

Expenditure Budgets (Revenue and Capital) are approved by Board. Budgeted Estimates, Revised Estimates and Actual Capital Expenditures are as follows:

 

Capital Expenditure for Financial Year 2024-25 (New + Ongoing Projects)
Particulars	Rs. In Crores
a) Refining	1,014.49
b) Marketing	141.69
TOTAL	1,156.18
Following details with respect to Budgeted and Revised Capex Budget of MRPL
a) Budget Estimate	1908.27
b) Revised Estimate	1425.17
c) Actuals	1,156.18

 

Capital Expenditure for Financial Year 2023-24 (New +Ongoing Projects)
Particulars	Rs. In Crores
a) Refining	1,560.66
b) Marketing	38.86
TOTAL	1599.52
Following details with respect to Budgeted and Revised Capex Budget of MRPL
a) Budget Estimate	1696.53
b) Revised Estimate	1847.23
c) Actuals	1599.52

 

Capital Expenditure for Financial Year 2022-23 (Rs. in Crore)
	(New +Ongoing Projects)
a) Refining	588.37
b) Marketing	36.82
TOTAL	625.19
Following details with respect to Budgeted and Revised Capex Budget of MRPL
a) Budget Estimate	955.75
b) Revised Estimate	769.53
c) Actuals	625.19

 

Capital Expenditure for Financial Year 2021-22 (Rs. in Crore)
	(New +Ongoing Projects)
a) Refining	660.79
b) Marketing	13.46
TOTAL	674.25
Following details with respect to Budgeted and Revised Capex Budget of MRPL
a) Budget Estimate	1650.00
b) Revised Estimate	966.00
c) Actuals	674.24

 

 

Year	Expenditure (Rs/Crores)
2011-12	3915.42
2012-13	2111.55
2013-14	1448.74
2014-15	2747.36
2015-16	1550.13
2016-17	616.40
2017-18	1281.76
2018-19	1072.32
2019-20	1317.92
2020-21	982.34
2021-22	674.25
2022-23	625.19
2023-24	1,599.52
2024-25	1,156.18

 

The details of income and expenditure (link to  https://mrpl.co.in/financials)

 

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Chapter XII : Manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes:

 

 

Subsidy programme, details of beneficiaries of such programme and particulars of the recipients of concessions and permits.

As per pricing principle enforced/ laid out by the government, from time to time, MRPL sells certain products to its customers, at a price, lesser than the cost. The loss incurred by MRPL in these circumstances is being mitigated by subsidy given by the Government of India under various subsidy schemes formulated by them.

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Chapter XIII : Particulars of recipients of concessions, permits or authorisations granted by it:

 

 

Not applicable

 

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Chapter XIV: Details in respect of information available or held by in electronic form :

 

 

The following information, which have been reduced to electronic form are available at  mrpl.co.in

• About MRPL https://www.mrpl.co.in/Parent/About_us
• Policies https://mrpl.co.in/Policies
• Environment & Safety  https://mrpl.co.in/env-safety
• Financial Reports  https://mrpl.co.in/financials
• Investor Services / Share Holders https://mrpl.co.in/Parent/Investors
• Annual Reports https://mrpl.co.in/annualreports  (MRPL Annual Reports is also available in printed form free of cost)
• Hindi Website  https://mrpl.co.in/hi/Language?culture=hi&ReturnUrl=%2Fen%2F
• RTI Information manual in Hindi https://mrpl.co.in/hi/Language?culture=hi&ReturnUrl=%2Fen%2FContent%2FRTI
• Contact Us https://mrpl.co.in/Content/Contact_Us
• Vigilance https://mrpl.co.in/vigiliance
• E-governance https://mrpl.co.in/Content/e-Governance
• HR Policies https://mrpl.co.in/Policies
• Recruitment https://mrpl.co.in/careers
• Retail sale  https://mrpl.co.in/Content/Retail 20Sale
• Consumer sale product list: : https://www.mrpl.co.in/Parent/Products
• Petrochemical sale https://mrpl.co.in/Parent/119
• Retail sale price  https://mrpl.co.in/RetailSale
• Consumer Services https://mrpl.co.in/Content/Services
• CSR Reports https://mrpl.co.in/Parent/CSR
• Manufacturing Facilities https://www.mrpl.co.in/Content/Manufacturing_Units Units
• New Projects https://mrpl.co.in/Content/Projects
• MRPL Startup initiatives https://mrpl.co.in/Menu/TrainingAndEmployment
• MRPL MSME https://mrpl.co.in/MSEDetail
• MRPL Tenders:
• Open Tenders https://mrpl.co.in/OpenTender
• Limited Tenders https://mrpl.co.in/LimitedTender
• E-Tenders http://www.tenderwizard.com/MRPL
• Project Tenders https://mrpl.co.in/Projects
• List of Orders https://mrpl.co.in//ListOfOrder
• International Trade (Trading desk) https://mrpl.co.in/itd-tenders
• Right to Information Act 2005 etc https://mrpl.co.in/rti-act
• RTI Annual Reports https://mrpl.co.in/Content/RTI Annual Reports

 

List of materials available at free of cost

• Annual Reports on Electronic media https://mrpl.co.in/AnnualReport

 

List of materials available at a reasonable cost of the medium

• In case of copy of documents needs to be provided, the Requester shall be informed of the additional fees, if any, (as per Section 7(3) of RTI Act, 2005) required to be deposited by information seeker for the information sought and information shall be furnished after the receipt of the fee. The applicable rates are as follows:
1. Rs 2/- for each one sided page (A4 or A3 Size paper) created or copied
2. Actual charge or cost price of a copy in larger size paper
3. Actual cost or price for samples or Modes; and
4. For inspection of records, no fees for the first hour; and a fees of Rs.5/- for each subsequent hour ( or fraction thereof) prepaid
5. Disc or Floppy: Rs 50/- per disc or floppy
6. Pen drive: Actual cost
7. For information to be provided in the printed form at the price fixed for such publication or Rs 2/- per page of photocopy for extract from the publication

 

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Chapter XV : Particulars of facilities available to citizens for obtaining information including the working hours of a library or reading room, it maintained for public use


 

 

1. Educational programmes: Awareness training programme on RTI is conducted for every employee during Induction training on joining.
2. MRPL does not maintain any library / reading room for the use of public. However, Information regarding MRPL and the business units is available to the public on this website ie. @ mrpl.co.in.
3. CPIO, APIOs and other Officers handing RTI are sent on trainings periodically to update their knowledge about RTI act and its implementation.
1. CPIO/GM (Security) and Executive (Security) have participated in a two day E-training programme on RTI conducted by National Productivity Council, Jaipur on 19 & 20 July 2021.
2. FAA/CGM (Legal) has participated in 15th Annual Convention of CIC in New Delhi on 9th November 2022.
3. APIO/Sr.Manager (Admin-Delhi), Executive (Security) and Asst. Executive (Law) have participated in a two day training programme by Institute of Good Governance at New Delhi on 20 & 21 Jan. 2023.
4. CPIO/GM (Security) has participated in a three day Training programme on RTI Act conducted by India Institute of Secretariat Training & Development at Goa from 08.06.2023 to 10.06.2023.
4. Published & updated guidelines on RTI in FAQ under RTI Information manual.
   Any one, who desires to obtain any more information / guidance on filing of RTI etc., may contact:
   Shri I V Muralidharan,
   CPIO & GM (Security)
   MRPL, P O Kuthethoor
   Mangalore-575030
   Tel: 0824- 2882194
   Email: ivm(at)mrpl[dot]co[dot]in

 

 

Frequently Asked Questions – RTI:


 

 

Q1) How I can seek information under RTI Act?
Any citizen of India, who desires to obtain any information under the Right to Information Act, 2005 from this Public Authority shall make a request in writing or through electronic means  (https://rtionline.gov.in) in English, Hindi or Kannada, Accompanying the prescribed application fee of Rs.10/- to The Central Public Information Officer, MRPL, P O Kuthethoor, Mangalore-575030 giving following details:

1. Name
2. Complete Postal address with telephone number (Email if any)
3. Proof of Payment (BPL certificate in case of wavier of fees)
4. Information sought (Please Specify)
5. Date of Submission
6. Signature of Applicant

 

Q2) Is there any form for applying under RTI?
As such MRPL does not prescribe any form for seeking information under RTI Act. One can simply write a request along with the fee and information required.

Q3) What is the mode of payment for seeking information under RTI?
In case of online application, the fee shall be paid in RTI online @ https://rtionline.gov.in. In case of hard copy the fee may be paid in following modes to MRPL:

1. Demand Draft
2. Banker Cheque
3. Pay order
4. Indian Postal Order (IPO)
1. Drawn in favour of Mangalore Refinery & Petrochemicals Ltd, payable at Mangalore.
2. Payment in no other Mode shall be accepted

 

Q4) What if I want photocopy of the documents/information available with the MRPL?
In case of copy of documents needs to be provided, the Requester shall be informed of the additional fees, if any, (as per Section 7(3) of RTI Act, 2005) required to be deposited by information seeker for the information sought and information shall be furnished after the receipt of the fee. The applicable rates are as follows:

1. Rs 2/- for each one sided page (A4 or A3 Size paper) created or copied
2. Actual charge or cost price of a copy in larger size paper
3. Actual cost or price for samples or Modes; and
4. For inspection of records, no fees for the first hour; and a fees of Rs.5/- for each subsequent hour ( or fraction thereof) prepaid
5. Disc or Floppy: Rs 50/- per disc or floppy
6. Pen drive: Actual cost
7. For information to be provided in the printed form at the price fixed for such publication or Rs 2/- per page of photocopy for extract from the publication

 

Q5) What if I do not get a reply?

1. Normally information is sent within a period of 30 days from the receipt of the RTI application in MRPL. However If you do not get a reply you can submit first appeal to the First Appellate Authority, MRPL, Bangalore - 560010.
2. In case you do not get the reply of the first appeal you may submit second appeal to the  Central Information Commission, CIC Bhawan, Baba Gangnath Marg, Munirka, New Delhi -110067.

Link to the other FAQs from the website of Central Information Commission. (Visit https://cic.gov.in/faq)

 

 

Q7) What is the Public Grievance Redressal mechanism in MRPL?

1. 1. In case of any grievance pertaining to MRPL, the public may contact the following designated Public Grievance Redressal Officer in person:

   Shri Girish Kumar
   DGM(HR)
   MRPL, P O Kuthethoor
   Mangalore-575030
   Tel: 0824- 2882180
   Email: girish_kumar(at)mrpl[dot]co[dot]in

 

1. CPGRAMS:
   1. MRPL has provided a link to the Centralised Public Grievances Redress & Monitoring System (CPGRAMS), a web-enabled Grievance Redressal System of the Department of Administrative Reforms & Public Grievance (DARPG) to enable Public to submit their Grievance on the Portal. Grievances submitted on the CPGRAMS portal is forwarded by Ministry of Petroleum & Natural Gas (MOP&NG) to the Nodal officer for Public Grievances in MRPL for redressal.
   2. Submit your Grievance on the CPGRAMS portal (link to https://pgportal.gov.in)
   3. Public may submit their grievance online on CPGRAMS portal by clicking on the link above and providing the requisite details.
   4. Please Note:
      1. Citizens can check the progress and receive reply through the CPGRAMS portal.
      2. Time limit for disposal of public grievances is normally within 30 days
      3. Provide a clear statement of grievances and nature of remedial action sought.
      4. Indicate the past references and the official channels previously approached for redressal.

 

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Chapter XVI: Names and Designations and other particulars of Central Public Information Officers and Appellate Authorities


 

 

In terms of the provisions of section 5 (1) and (2) and section 19(1) of the Right to Information Act, 2005, the Company has designated the following officers as Central Assistant Public Information Officers, Central Public Information Officer and First Appellate Authority, Nodal officer , Transparency officer respectively:-

 

NAME	DESIGNATION	Took charge w.e.f
Shri I V Muralidharan GM (Security)	CPIO MRPL, P O Kuthethoor Mangalore-575030 0824- 2882194 ivm(at)mrpl[dot]co[dot]in	06/08/2019 Centralized at Mangalore
Shri A L Rafeeq Moideen CGM(Legal)	First Appellate Authority MRPL, Bengaluru Office Opp KSSIDC A O Building, Rajajinagar, Bengaluru-560010 080- 22642220 alrafeeq(at)mrpl[dot]co[dot]in	06/08/2019
Shri Praful Mohan, DGM(Legal)	Transparency officer MRPL, P O Kuthethoor Mangalore-575030 0824- 2883290 prafulmohan(at)mrpl[dot]co[dot]in	06/08/2019
Shri S.J.Cutinho Prabhu CGM(HR)	Nodal Officer MRPL, P O Kuthethoor Mangalore-575030 0824-2882103 cuntinho(at)mrpl[dot]co[dot]in	01/06/2021
Shri A K Mishra Sr.Manager(Admin) Delhi	CAPIO, MRPL, Core 8, 7th Floor Scope Complex, Lodhi Road New Delhi-110003 011- 24306442 akmishra(at)mrpl[dot]co[dot]in	06/08/2019
Shri Venkatakrishna GM (Marketting Projects)	CAPIO, MRPL, Bengaluru Office Opp KSSIDC A O Building, Rajajinagar, Bengaluru-560010 080- 22642205 venkatakrishna(at)mrpl[dot]co[dot]in	06/08/2019

 

 

Earlier : Appellate Authority (AA)/Central Public Information Officer (CPIO) (w.e.f. 1.1.15)

NAME	DESIGNATION	Took charge w.e.f
Shri Patrick Rajesh Minz GM (HR)	CPIO MRPL, Mangalore-575030	From 06/07/2013 To  05/08/2019
Ms Lekshmi M Kumaran GGM (Marketing Co.&Branding)	First Appellate Authority MRPL, Mangalore-575030	From 24/03/2017 To  05/08/2019
Shri B Sandeep Naik	First Appellate Authority MRPL, Mangalore- 575030	Before 23/03/2017



The Committees for (1) Consultancy committee of key stake holders for advice on suo-motu disclosure and (2) Committee of PIOs/FAAs with rich experience in RTI to identify frequently sought information under RTI has been reconstituted on 09.06.2023 with following members:

 

• Consultancy committee of key stake holder for Advice on Suo-motu disclosure under RTI Act

 

 

1. Shri Sandesh J Cutinho Prabhu, CGM (HR) - Chairman
2. Shri Navinchandra Pai, GM (HR) - Member
3. Shri I V Muralidharan, GM (Security) and CPIO - Member
4. Shri Praful Mohan, DGM (Legal) - Member

 

 

• Committee of PIOs/FAAs with rich experience in RTI to identify frequently sought information under RTI Act

 

 

1. Shri Al Rafeeq Moideen, CGM (Legal) - Chairman
2. Shri I V Muralidharan, GM (Security) - Member
3. Shri Patrick Rajesh Minz, GM (HR-Delhi) - Member
4. Shri Praful Mohan, DGM (Legal) - Member

 

Refer Office Order dtd. 09.06.2023

 

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Chapter XVII: OTHER INFORMATION


 

 

1. Collaborations:
   

   Name	Relationship
   Shell MRPL Aviation Fuel & Services Private Limited	Joint Venture
   Mangalam Retail Services Limited	Joint Venture

    

2. The Public Grievance redressal mechanism is through CPGRAMS (link to https://www.pgportal.gov.in/)
3. The list of schemes / projects/ programme underway (link to https://mrpl.co.in/Content/Projects )
4. Corporate Social Responsibility (link https://mrpl.co.in/Parent/CSR)
5. Tenders (link to http://mrpl.co.in/MRPLTenders ) 
6. E-Tenders (link to http://www.tenderwizard.com/MRPL) 
7. Details of orders placed published are published in MRPL website (link to https://mrpl.co.in/ListOfOrder)
8. MRPL Annual reports are published in MRPL website  (link https://mrpl.co.in/AnnualReport)
9. FAQ on RTI (link to #faq)
10. Status of RTI Applications and First Appeal Requests: (link to https://mrpl.co.in/Content/RTI Applications) 
11. RTI Annual Report (link to https://mrpl.co.in/Content/RTI Annual Reports) 
12. RTI Online Portal (link to https://rtionline.gov.in)
13. RTI Act (link to https://rti.gov.in/webactrti.htm )
14. HR Policies (link to https://mrpl.co.in/Policies) 
15. Disciplinary cases (link to https://mrpl.co.in/Content/Disciplinary Cases) 

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